1. Refund Eligibility

Refund requests are considered under the following circumstances:

• Refunds will only be granted if the request is made within the trial period duration (e.g., 7 days).

• Program Access: No more than 10% of the program’s content has been accessed or downloaded.

 

2. Non-Refundable Situations

Refunds will not be issued for:

• Change of mind after the refund period.

• Failure to meet personal goals not guaranteed in the program.

• Violation of program terms, such as unauthorized sharing of content.

• Purchases made during promotional periods, unless otherwise stated.

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3. Refund Request Process

To request a refund:

1. Contact our support team at hello@dietitiansj.com.au within 7 days of purchase. 

2. Include the following details:

   • Full name

   • Order confirmation or receipt number

   • Reason for the refund request

3. Allow 5 business days for our team to review your request and provide a response.

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4. Refund Processing

• Approved refunds will be processed back to the original payment method within 5 business days.

• Any transaction or processing fees may be deducted from the refund amount.

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5. Amendments

We reserve the right to amend this refund policy at any time. Changes will be effective immediately upon posting on our website.

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Contact Us

If you have any questions or concerns regarding this policy, please contact us at:
hello@dietitiansj.com.au

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